Refund Policy

At Maria Mart, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a hassle-free 15-Day Refund Policy after you receive your order.

1. Eligibility for Returns & Refunds

To be eligible for a return or refund, please ensure:

  • You request the return within 15 days of receiving your package.

  • The item must be unused, in its original packaging, and in the same condition as received.

  • Proof of purchase (order number or confirmation email/SMS) is provided.

2. Non-Refundable / Non-Returnable Items

  • Products that have been opened, heavily used, or altered after delivery (for hygiene and safety reasons).

  • Items damaged due to customer misuse.

3. Damaged or Defective Products

If you receive a damaged, broken, or incorrect item:

  • Contact us within 24–48 hours of receiving the order with photos/videos of the product and packaging.

  • We will send a free replacement or issue a full refund immediately.

4. How to Request a Return / Refund

  1. Contact our customer support via WhatsApp within 15 days of delivery.

  2. Provide your Order ID and the reason for return/refund.

  3. Our team will guide you on returning the product or issuing a direct refund.

5. Refund Processing

  • Once your return is received and inspected (or approved via support), your refund will be processed within 3–5 business days.

  • Refunds will be transferred via Bank Transfer, EasyPaisa, or JazzCash (as agreed upon).